Notation on commercial transaction rules and regulations
Notation on the Specified Commercial Transactions Act
Seller
ASAHIKOUSHIN Co., LTD.
Responsible Representative
Aika Okawa (大川 愛加)
Address
1-11-1 Chuo, Chuo-ku, Chiba-shi, Chiba 260-0013, Japan
Phone
+81 43-227-8880
info@chouchou-tokyo.com
Customer Support Hours
Monday to Friday, 09:00–18:00 (Japan time). We reply within 1 Japanese business day.
Selling Prices
As shown on each product page. Prices for Singapore, Australia, the United States and Japan include shipping, duties and taxes.
Shipping Charges
Free shipping to Singapore, Australia, the United States and Japan. For all other countries, shipping is calculated by weight and shown at checkout.
Additional Charges
None, other than shipping, import duties and taxes for countries outside Singapore, Australia, the United States and Japan, and return shipping for change-of-mind returns.
Sales Quantities
Subject to product availability.
Dispatch and Delivery Times
All orders ship from our warehouse in Japan within 1 Japanese business day. Estimated delivery is 3–7 business days after dispatch, by tracked express courier.
Payment Methods and Timing
Credit cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay and Google Pay. Payment is due when placing your order.
Return Period
Within 7 days of delivery, unopened items only.
Return Eligibility
Items must be unopened and in their original, intact packaging. Opened items can't be returned unless faulty.
Return Shipping and Fees
For change-of-mind returns, the customer pays return shipping. No handling fee is charged, and we refund the full amount paid, including the original shipping and taxes, within 5 business days of receiving the item. For faulty, damaged or incorrect items, we cover shipping both ways.
Warranty
All devices: 1 year from the date of delivery.