Shipping and Delivery

Every order ships from our warehouse in Japan by tracked express courier (UPS or DHL).

Dispatch: within 1 Japanese business day of your order. Orders placed on weekends or Japanese public holidays ship on the next business day.

Delivery: estimated 3–7 business days after dispatch. You'll receive a tracking link by email once your order ships.

Singapore, Australia, United States and Japan: free shipping. Prices include all duties and taxes — nothing more to pay on delivery.

All other countries: shipping is calculated by weight at checkout. Prices do not include import duties or taxes, which are paid by the customer.

Customs checks or local holidays can occasionally add a day or two. If your parcel hasn't arrived within 7 business days of dispatch, email info@chouchou-tokyo.com and we'll check with the courier.